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Tracking Cisco Devices via Serial Number

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15 years 11 months ago #28574 by skepticals
Tracking Cisco Devices via Serial Number was created by skepticals
Recently, I have been purchasing a great deal of devices off of ebay and was wonder how Cisco tracks serial numbers, if at all.

For instance, I just purchased an access point. For all I know this access point was sold to me illegally. What if I went to open a TAC case on it? Would Cisco have the information on hand to track this device/serial number?
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15 years 11 months ago #28575 by Elohim
Replied by Elohim on topic Re: Tracking Cisco Devices via Serial Number
You will need a smartnet contract number.

Recently, I have been purchasing a great deal of devices off of ebay and was wonder how Cisco tracks serial numbers, if at all.

For instance, I just purchased an access point. For all I know this access point was sold to me illegally. What if I went to open a TAC case on it? Would Cisco have the information on hand to track this device/serial number?

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15 years 11 months ago #28587 by skepticals
Replied by skepticals on topic Re: Tracking Cisco Devices via Serial Number
Can't they use the serial number to see if it is on a smartnet contract?
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15 years 11 months ago #28588 by ZiPPy
Replied by ZiPPy on topic Re: Tracking Cisco Devices via Serial Number
I'd be curious to know too. My entire Cisco lab was purchased off eBay minus a router I purchased from a certified Cisco vender.


ZiPPy
ZiPPy
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15 years 11 months ago #28594 by toddwoo
Replied by toddwoo on topic Re: Tracking Cisco Devices via Serial Number
I am thinking about buying some more equipment off ebay... A PIX specifically and don't want to buy any... dirty... equipment.

Anyone?
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15 years 11 months ago #28602 by valkyrnash
Replied by valkyrnash on topic Re: Tracking Cisco Devices via Serial Number
Definitely check out ciscokits.com.
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