VPN Concentrator

I have a VPN Concentrator that is not recognizing my CTL+C when trying to reset the administrator's pw (due to lack of documentation from the previous admin).

Any Suggesions?

Well, never had to do this before to be honest. Wonder if the Cntrl C is like a break sequence in the boot up like on a Cisco Router ? If so then you could try the Break Sequence that corresponds to the Telnet Client you are using;

www.cisco.com/en/US/products/hw/routers/...186a0080174a34.shtml has a list of popular apps and what the corresponding sequences are

Hope it helps

I pretty much used everyone of these yesterday with no luck - thanks though

Cisco Suggest the following steps to reset the Cisco VPN Concentrator password.

Step−by−Step Procedure

Follow these steps to recover a password:
Connect a PC to the VPN Concentrator with a straight−through RS−232 serial cable between the
console port on the VPN Concentrator and the COM1 or serial port on the PC (Cisco supplies the
cable with the system).

1.Start a terminal emulator (HyperTerminal) on the PC. Configure a connection on COM1 with portsettings of:

9600 bits per second ¨
8 data bits ¨
no parity ¨
1 stop bit ¨
hardware flow control ¨
Set the emulator for VT100 emulation, or let the emulator auto−detect the emulation type.

2.When the Concentrator boots, and after the power−up diagnostics check is complete, a line of three
dots (...) appears on the console, a sample of which is shown here for reference. Press Ctrl−C within
three seconds after you see these dots. This displays a menu that lets you reset the system passwords
to the defaults.

Boot−ROM Initializing...
Boot configured 128Mb of RAM.
...
Loading image ..........
Verifying image checksum ...........
Active image loaded and verified...
Starting loaded image...
Starting power−up diagnostics...
...
!−−− At this second set of three dots, press Ctrl−C.
!−−− On version 4.0.X and earlier returns with this information:
Main Menu Options
−−−−−−−−−−−−−−−−−
1 − Reset Passwords
Q − Quit Main Menu
!−−− Newer version 4.1 and later returns with this information:
Main Menu Options
−−−−−−−−−−−−−−−−−
1 − Reset Administrator Accounts
Q − Quit Main Menu



Default Username & Password
Username : admin
Password : admin



Hope it will helps you


Regards,
Dove

I am guessing you are following the document suggested by Dove and that you are getting to the Ctrl C portion and its not working ?

Do you not have a SmartNet contract with Cisco ? It may be best to contact them direct if you have.

Unfortunately i have ran out of idea's on this one.

Cheers

Wayne

The information from Dove is where I started and got nowhere. Unfortunately, I'm new in the org and have found that the previous admin let the Cisco agreement run out so I'm looking at doing a one-time call.

Thanks for the help,